Effective Date: March 2, 2026 | Last Updated: March 2, 2026
PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY CREATING AN ACCOUNT OR USING THE FOREVER VAULT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THIS SERVICE.
"Service" refers to The Forever Vault platform, including its website, applications, APIs, and all related services. "User," "you," or "your" refers to any individual who accesses or uses the Service. "We," "us," or "our" refers to The Forever Vault and its operators, owners, employees, and affiliates. "Content" refers to any text, images, audio, video, files, or other materials uploaded, created, or stored through the Service. "Capsule" refers to a time-locked message or collection of Content created by a User for future delivery. "Recipient" refers to any individual designated by a User to receive a Capsule. "Trusted Contact" refers to any individual designated by a User to participate in legacy release verification.
You must be at least eighteen (18) years of age and have the legal capacity to enter into a binding agreement to use this Service. By creating an account, you represent and warrant that you meet these requirements. We reserve the right to request proof of age at any time and to terminate accounts that do not meet this requirement.
The Forever Vault provides a digital time capsule and legacy messaging platform that allows Users to create, store, schedule, and deliver messages and media to designated Recipients at future dates or upon specified conditions, including User inactivity. The Service includes free and paid subscription tiers with varying storage limits, features, and capabilities.
You are required to provide accurate, current, and complete information when creating an account. You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any authentication tokens. You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account credentials. You may not share, transfer, or sell access to your account to any third party.
You retain ownership of all Content you upload to the Service. By uploading Content, you grant us a limited, non-exclusive license to store, process, transmit, and display such Content solely for the purpose of providing the Service, including delivering Capsules to designated Recipients. You are solely responsible for all Content you upload. You agree not to upload, store, or transmit any Content that: (a) is unlawful, threatening, abusive, harassing, defamatory, or otherwise objectionable; (b) infringes upon the intellectual property rights of any third party; (c) contains malicious software, viruses, or harmful code; (d) violates any applicable local, state, national, or international law or regulation; or (e) is intended to defraud, mislead, or harm any person. We reserve the right, but are not obligated, to remove any Content that violates these Terms or that we determine, in our sole discretion, to be harmful or inappropriate.
Paid subscription plans are billed on a recurring monthly basis through our third-party payment processor, Stripe. By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring basis until you cancel. You may cancel your subscription at any time through the Billing page in your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds will be issued for unused portions of a billing period. We reserve the right to change pricing at any time with thirty (30) days written notice. Free tier accounts are subject to the limitations described on our Pricing page and may be modified at our discretion.
We implement commercially reasonable security measures to protect your data, including encryption of Capsule content at rest and in transit. However, no method of electronic storage or transmission is one hundred percent (100%) secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee and do not warrant the absolute security of any information you transmit to or store through the Service. You acknowledge and accept that any transmission or storage of data carries inherent risks, including but not limited to the risk of unauthorized access, data breaches, data corruption, or data loss. You are responsible for maintaining your own backups of any Content you consider critical.
We will make commercially reasonable efforts to deliver Capsules to designated Recipients at the scheduled date and time or upon the occurrence of specified legacy release conditions. However, we do not guarantee delivery under all circumstances. Delivery may fail or be delayed due to, without limitation: invalid or outdated Recipient email addresses, email filtering or spam blocking by third-party email providers, technical failures or service interruptions, force majeure events, or errors in User configuration. The legacy release feature relies on the participation of Trusted Contacts designated by the User. We are not liable for the failure of Trusted Contacts to respond, verify, or participate in the legacy release process. Users acknowledge that legacy release is a best-effort service and that no automated system can guarantee the accurate determination of a User's status or the timely delivery of Content following a triggering event.
By adding Recipients and Trusted Contacts to the Service, you represent and warrant that you have the right to provide their personal information (including name and email address) and that you have informed them that their information will be processed by the Service. You are solely responsible for obtaining any necessary consent from Recipients and Trusted Contacts. We will only use Recipient and Trusted Contact information for the purpose of providing the Service.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT ANY CONTENT WILL BE DELIVERED ACCURATELY, COMPLETELY, OR IN A TIMELY MANNER. WE MAKE NO REPRESENTATIONS OR WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION PROVIDED THROUGH THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE FOREVER VAULT, ITS OWNERS, OPERATORS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH: (A) YOUR USE OF OR INABILITY TO USE THE SERVICE; (B) ANY UNAUTHORIZED ACCESS TO OR ALTERATION, LOSS, OR DESTRUCTION OF YOUR CONTENT OR DATA; (C) ANY BREACH OF SECURITY OR DATA BREACH AFFECTING THE SERVICE; (D) ANY FAILURE OR DELAY IN CAPSULE DELIVERY; (E) ANY ACTIONS OR INACTIONS OF TRUSTED CONTACTS OR RECIPIENTS; (F) ANY THIRD-PARTY CONDUCT OR CONTENT; OR (G) ANY OTHER MATTER RELATING TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF FIFTY DOLLARS ($50.00) OR THE TOTAL AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend, and hold harmless The Forever Vault, its owners, operators, officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; (d) your Content; (e) your provision of Recipient or Trusted Contact information; or (f) any dispute between you and any third party relating to the Service.
In the event of a security breach that compromises the confidentiality or integrity of User data, we will make reasonable efforts to notify affected Users within seventy-two (72) hours of confirming the breach, in compliance with applicable data breach notification laws. Notification may be provided via email, in-app notification, or public posting on our website. We shall not be held liable for damages resulting from a security breach where we have implemented commercially reasonable security measures.
You may delete your account and all associated data at any time through the Billing page. Upon account deletion, we will permanently remove all Capsules, attachments, Recipient data, Trusted Contact links, and audit logs associated with your account within thirty (30) days. Certain anonymized or aggregated data may be retained for analytical purposes. Capsules that have already been delivered to Recipients may remain accessible to those Recipients. We reserve the right to delete accounts that have been inactive for more than twenty-four (24) consecutive months on the free tier, with sixty (60) days prior notice.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, terrorism, riots, government actions, power failures, internet or telecommunications failures, cyberattacks, or failures of third-party service providers (including but not limited to Firebase, Google Cloud, Stripe, and email delivery services).
Any dispute, controversy, or claim arising out of or relating to these Terms or the Service shall first be attempted to be resolved through good-faith informal negotiation. If the dispute cannot be resolved informally within thirty (30) days, either party may initiate binding arbitration administered in accordance with the rules of the American Arbitration Association. Arbitration shall take place in the State of Georgia. Each party shall bear its own costs of arbitration. YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. You waive any right to a jury trial.
These Terms shall be governed by and construed in accordance with the laws of the State of Georgia, United States, without regard to its conflict of law provisions.
We reserve the right to suspend or terminate your account and access to the Service at any time, with or without cause and with or without notice. Upon termination, your right to use the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall survive, including but not limited to Sections 10, 11, 12, 16, and 17.
We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after any modifications constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue use of the Service and delete your account.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.
These Terms, together with the Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and The Forever Vault with respect to the Service and supersede all prior or contemporaneous communications, whether oral or written.
For questions or concerns regarding these Terms of Service, please contact us at: legal@theforevervault.com